Q&As

What rights are available to a consumer who has entered into a contract for goods (in excess of £100) where an aggressive sales tactic was used?

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Published by a ÀÏ˾»úÎçÒ¹¸£Àû Commercial expert
Published on: 26 June 2025
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Cancellation

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a consumer has the right to cancel a distance or off-premises contract within the cancellation period without giving any reason or incurring liability, subject to certain exceptions. The cancellation period generally lasts 14 days from the date of delivery of the goods or the conclusion of the contract, depending on the type of contract. This right applies regardless of the consumer's financial means or ability to pay for the goods, as the Regulations do not impose a requirement for the consumer to demonstrate financial capability to exercise the right to cancel.

For more information, see Practice Note: Distance, doorstep and on-premises sales.

See also: Consumer cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013—Goods—Flowchart.

Right of redress

In the alternative, a consumer who has entered into a contract for goods and has been subjected to aggressive sales tactics may have

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Jurisdiction(s):
United Kingdom

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